Privacy Policy RT55 — Your Information, Our Responsibility

1 Information We Collect

To keep rt55 operating securely and to deliver the best possible service to you, we collect several categories of personal information. All data collection is carried out in accordance with legitimate requirements and defined purposes.

Personal Identification: When you register an rt55 account, we require your full name, date of birth, MyKad or passport number, and residential address. This information is needed for our integrated KYC (Know Your Customer) process and to verify that you meet the minimum age requirement of 18.

Contact Information: Your email address and mobile number are collected for account verification, transaction notifications, and customer support. We do not use this information to send promotional materials without your consent.

Financial Information: To process deposits and withdrawals, rt55 stores the bank account or e-wallet details you register with us. We do not directly store credit or debit card details — all card transactions are processed through a PCI DSS-compliant payment gateway.

Platform Usage Data: Information about how you use the rt55 platform — games played, session duration, devices used, and IP address — is collected to improve your user experience and detect any suspicious activity.

2 How We Collect Data

RT55 collects your personal data through several different methods:

• Directly from you — when you complete the registration form, go through the KYC process, contact customer support, or update information in your account.
• Automatically — via cookies and tracking technologies when you browse the rt55 platform, including server log data, IP addresses, and device information.
• From authorized third parties — in some cases, we may receive information from identity verification providers or financial institutions as part of the KYC process, with your consent and knowledge.

3 How Your Data Is Used

The data we collect is used exclusively for the following purposes and nothing beyond what is required:

• Identity verification and KYC — to ensure all rt55 members are verified individuals who meet the minimum age requirement.
• Processing financial transactions — deposits, withdrawals, and any financial transactions within your rt55 account.
• Service provision — to manage your account, provide access to games, and ensure the platform runs smoothly for you.
• Customer support — to respond to inquiries, resolve issues, and provide you with the assistance you need.
• Security and fraud prevention — to detect suspicious activity, prevent platform abuse, and protect all users.
• Legal compliance — to meet the legal and regulatory requirements applicable to rt55's platform operations.
• Platform improvements — to analyze usage data in order to improve the user experience and develop new features.

4 Sharing Information with Third Parties

Rt55 does not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your information:

• Trusted service providers — companies that assist us in running our operations, such as payment verification providers, cloud services, and customer support solution providers. All such parties are bound by strict confidentiality agreements.
• Legal requirements — if we are required by law or a valid court order to disclose certain information to the relevant authorities.
• Protection of rt55 rights — in situations where disclosure is required to investigate fraud, breaches of terms, or to protect the safety of other users.

5 Data Security Measures

RT55 implements multiple layers of security to protect your personal data from unauthorized access, loss, misuse, or unauthorized transfer:

• 256-bit SSL encryption for all data transmitted between your browser and the rt55 server.
• Data stored in the database is encrypted using industry-standard encryption algorithms.
• Strict access controls — only authorized personnel have access to users' personal data, and all access is logged and monitored.
• Round-the-clock security monitoring to detect any unauthorized access attempts.
• Regular security audits by independent third parties to ensure our data protection systems consistently meet the latest standards.
• A comprehensive incident response plan is in place to address any data security breaches should they occur.

6 Cookies and Tracking Technologies

The rt55 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored in your browser that help us recognize you on future visits.

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — to collect anonymized data on how users interact with the platform to help us make improvements.
• Preference Cookies — to store your preferences such as language and display settings.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the rt55 platform.

7 Your Rights Over Personal Data

As an rt55 user, you have the following rights regarding your personal data that we hold. To exercise any of these rights, please contact our customer support team through the available channels.

8 Data Retention Period

RT55 retains your personal data for as long as necessary for the purposes outlined in this policy. Generally, active account data is kept for the duration your account remains active. Once an account is closed, certain information may be retained for an additional period to meet legal and regulatory compliance requirements.

Financial transaction data is retained for the period required under applicable Malaysian financial laws. Anonymized usage data may be retained for a longer period for analytics and platform improvement purposes.

9 Children's Data Protection

The rt55 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone below this age. Should we discover that a minor's data has been collected without consent, we will take immediate steps to delete that data and close the account.

If you believe a minor has registered an account on our platform, please contact rt55 customer support immediately so we can take the appropriate action.

10 Amendments to the Privacy Policy

RT55 reserves the right to amend or update this Privacy Policy from time to time in response to changes in law, technology, or the way we operate. Any material amendments will be communicated to you via a prominent notice on the platform before the changes take effect.

We encourage you to review this page regularly to stay informed about how we protect your information. The "updated" date at the top of this page will reflect the latest version of this policy.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how rt55 handles your personal data, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via the live chat feature available on the rt55 platform, or through our support email. All privacy-related inquiries will be responded to within a reasonable timeframe.